Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Royale issues again... Sigh...

Aries2020

For the first time ever got the Elite challenge on a Friday right after the pop up message appeared (usually the pop up announcing elite challenge appears on a Friday but the event doesn't actually start until Saturday). This week, I opened the game in Friday, got the pop up, and the Elite 25 level challenge immediately started. And that was the last I saw of it. Yesterday, no Candy Royale at all. Today again, no Candy Royale at all. When will these constant issues go away? Why won't King fox this??

Accepted answers

All comments

Aries2020

https://community.king.com/en/candy-crush-saga/discussion/comment/3178834#Comment_3178834

Thanks for this. Same stupid issue again today. Once the Elite challenge ended, I now lost CR from two devices. One of them is the one that lost it right after Friday, now today, the second one is my IPad. Always happens. Always.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3178832#Comment_3178832

Hi @Aries2020🤗

It was last week, right? Then, the issue I have reported was with the Super Color bomb.

But, couple of weeks ago, I did take this issue with the CR in your game to the Community In-charge. Since it is an isolated issue, she wanted me to suggest you to report to the Player Support team.

Yeah! It has been a little confusing since the "Help Center" was brought in, isn't it? We can still report the issue through the Help Center itself.

I know you use multiple devices. Please follow below steps from the (mobile) device you had the issue the latest⬇️

Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
Click on the ? icon in Settings window;
Scroll down to "Popular Topics", then select "Events" and click on it;
Scroll down to "Candy Royale" and click on it;
Scroll down all the way and click on "Contact Us";
Fill the form and Submit your complaint.

You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case. An agent should be contacting you within 72 hours (max). If you do not hear from anybody within 2 days, send a reply through that automated email and remind them that you are still waiting for their assistance.

Contacting Player Support team is generally delayed process (which tests our patience as they are always busy taking care of all 12 King games)! But, please don't give up and be patient!

Hopefully, they will be able to look into your game and find out what's going on🤞

Aries2020

https://community.king.com/en/candy-crush-saga/discussion/comment/3178777#Comment_3178777

No, bc I don't have this option in my game. I only have the option to access the General help articles and then you told me not to report it bc you already did yourself. 😊 😊

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/472733/candy-royale-issues-again-sigh

Hi @Aries2020🤗

I know I have asked you this last time, but did not get a chance to follow up with you!

Did you ever got a chance to report this issue to the King Player Support team? If so, how did it go? Did they provide any information about the glitch and why it might be bugging your game?

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Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/472733/candy-royale-issues-again-sigh

Hi @Aries2020🤗

I know I have asked you this last time, but did not get a chance to follow up with you!

Did you ever got a chance to report this issue to the King Player Support team? If so, how did it go? Did they provide any information about the glitch and why it might be bugging your game?

Aries2020

https://community.king.com/en/candy-crush-saga/discussion/comment/3178777#Comment_3178777

No, bc I don't have this option in my game. I only have the option to access the General help articles and then you told me not to report it bc you already did yourself. 😊 😊

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3178832#Comment_3178832

Hi @Aries2020🤗

It was last week, right? Then, the issue I have reported was with the Super Color bomb.

But, couple of weeks ago, I did take this issue with the CR in your game to the Community In-charge. Since it is an isolated issue, she wanted me to suggest you to report to the Player Support team.

Yeah! It has been a little confusing since the "Help Center" was brought in, isn't it? We can still report the issue through the Help Center itself.

I know you use multiple devices. Please follow below steps from the (mobile) device you had the issue the latest⬇️

Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
Click on the ? icon in Settings window;
Scroll down to "Popular Topics", then select "Events" and click on it;
Scroll down to "Candy Royale" and click on it;
Scroll down all the way and click on "Contact Us";
Fill the form and Submit your complaint.

Contacting Player Support team is generally delayed process (which tests our patience as they are always busy taking care of all 12 King games)! But, please don't give up and be patient!

Hopefully, they will be able to look into your game and find out what's going on🤞

Aries2020

https://community.king.com/en/candy-crush-saga/discussion/comment/3178834#Comment_3178834

Musical Event
why did u end the musical event one day ago? I played last whole night to complete the event but u end the event one day ago, I’m very disappointing that act? 🥲🥲 I never trust again on this game 💔💔
Extra move & not live video reci
Extra point not recieved to live video
الشرا داخل اللعبه
اسعار الشرا داخل اللعبه غالي جدا
Não recebi itens adquiridos
Pedido14:09 D 46 .11 45% uprigaao Você comprou Extra small offer (Candy Crush Saga) usando Pix Número do pedido: GPA.3367- 6909-6233-87690 Data do pedido: 2 de dez.de 2025 20:52:13 BRT
Watching ads doe not give bonus!
When watching als normaal gives a bonus, but now whe I watch an add it Just continues the game not geving the promised extras

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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