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why is the game frozen after 16459. The screen goes dark and things are moving but unable to play
Hello @Jewellie16🤗 A Warm Welcome to the King Community!
I am sorry to see that you are experiencing the "Grey Screen" issue!! It is not the issue with your devices, but the game itself! Unfortunately, nobody knows the reason behind this glitch and the Studio cannot find the cause!
We have received more complaints about this but the glitch always gets resolved on it's own without doing anything by the player!
For some players, it took a day or 2. And, for some players, it took a week (max)! Hopefully, it will be resolved soon in your game also! Please do not reinstall your game as it will not resolve the issue and you will lose all your saved boosters and stored lives.
I would recommend you report this issue to King Player Support team, so that they can record the issue in the system⬇️
Hopefully, the glitch will be resolved quickly and you can get back into the game🤞
Hi and Welcome to the King Community
Thank you for report it , In the meantime please force close the Apps and Log in again
I'm having same problem. Am using the latest version of IOS and the game software. Frozen on both my iPhone and iPad. Have restarted devices, but didn't help. Logged out and back in a couple of times and got it to play once, but then it froze again. I can see the screen with the map of levels (like the picture in the original post above), but nothing functions. Unlike the original poster above, I'm "only" on level 9486, but really don't want to lose 11 years of progress. I was playing with a bunch of good timed boosters, which I've obviously lost at this point, but I just want the game to function. Seems like this is a known problem, but it's frustrating to see that there seems to have been no resolution to the issue posted above, which was two weeks ago.
Message above suggests clicking on the gear icon and then going through several steps, but the game is completely frozen, so I can't even get to the icon to start the process.
thank you 😀
got too excited too fast as now the same thing is happening after every life.
Thank you. Logged in with my email and went back to level 1!! Logged back in through FB and back at 16460!!
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Comprei no jogo e não chegou a compra
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
