Connection error

reebok33

I’m getting the following error the last few days. I have deleted the app, cleared the cache and turned off the phone. What else do I do?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/473360/connection-error

Hello @reebok33🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the purchases!

I would suggest you to send a complaint to King Player Support team and find out what's going on! You can contact them through your game⬇️

• Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
• Click on the ? icon in Settings window;
• Scroll down to "My Purchases" and click on it;
• Look for a suitable option and click on it;
• Scroll down all the way and click on "Contact Us";
• Fill the form and submit your complaint.

You should be receiving an automated email as initial response. Please ignore the troubleshooting steps and send a reply through that email providing a detailed explanation about the issue along with the screenshots you have saved. An agent should contact you within 72 hours (max)! If you did not hear back from anybody within 48 hours, please send another email and remind them that you are still waiting for their assistance.

Hopefully, they will be able to check what's going on resolve the issue!

If you have any other questions, you can type below🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/473360/connection-error

Hello @reebok33🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the purchases!

I would suggest you to send a complaint to King Player Support team and find out what's going on! You can contact them through your game⬇️

• Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
• Click on the ? icon in Settings window;
• Scroll down to "My Purchases" and click on it;
• Look for a suitable option and click on it;
• Scroll down all the way and click on "Contact Us";
• Fill the form and submit your complaint.

You should be receiving an automated email as initial response. Please ignore the troubleshooting steps and send a reply through that email providing a detailed explanation about the issue along with the screenshots you have saved. An agent should contact you within 72 hours (max)! If you did not hear back from anybody within 48 hours, please send another email and remind them that you are still waiting for their assistance.

Hopefully, they will be able to check what's going on resolve the issue!

If you have any other questions, you can type below🍫🍫