Hello, From past 1 week I am experiencing chocolate gift box getting hanged, which is very frustrati

Sarang

Hello, From past 1 week I am experiencing chocolate gift box getting hanged, which is very frustrating. Can anyone help me to know how to get out of it? Thanks

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/473382/hello-from-past-1-week-i-am-experiencing-chocolate-gift-box-getting-hanged-which-is-very-frustrati

Hello @Sarang🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Some other players are also experiencing this glitch for some reason and the Candy game Studio is investigating the issue! You can read about it —> HERE👈️

For the issue in your game, I would suggest you to send a complaint to King Player Support team⬇️

** If you are playing the game on a computer - Facebook browser version, please use this link to send your complaint —> Contact us

** If you are using mobile device OR the App version on Windows 10/11, please follow below steps⬇️

• Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
• Click on the ? icon in Settings window;
• Scroll down to "Connection & technical issues" and click on it;
• Look for an appropriate option and click on it;
• Scroll down all the way and click on "Contact Us";
• Fill the form and Submit your complaint.

You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case.

If you have further questions, please type below🍫🍫