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Gold bars

Patty_S_2
Patty_S_2 Posts: 3

Level 1
in Support

I purchased $10 in Google play points & tried to purchase a $9.99 package in candy crush. It denied the purchase saying I had insufficient balance but it showed I had $10. Can you help with this?

Patty_S_2

Answers

  • PummyRaj
    PummyRaj Posts: 44,156
    edited October 27
    https://community.king.com/en/candy-crush-saga/discussion/473665/gold-bars

    Hello @Patty_S_2🤗 A Warm Welcome to the King Community!

    I am sorry to hear about the issue with the purchase transactions in your game!

    Since you are using an Android device, I would suggest you to contact Google Support for better assistance⬇️

    • Open the receipt you have received from Google Play and tap "Report a problem"
    • If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
    • Click here for more information.  Follow the instructions given

    If you have any questions, please type below🍫🍫

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