I am in a house where I got rid of all the support and even money and I have more than one thing lef

Mahmoudragab

Can you explain to the lack of support from Candy in houses that have no solution I spent more than 400 gold Even the video that was playing after the attempts were over does not work

QueenB

https://community.king.com/en/candy-crush-saga/discussion/473790/i-am-in-a-house-where-i-got-rid-of-all-the-support-and-even-money-and-i-have-more-than-one-thing-lef

Welcome to the Community, Mahmoudragab 🌟

I'm sorry to hear about the trouble you're having after spending gold and watching videos. That sounds really frustrating, especially when you expected more help in the game!

To try to fix the issue, I recommend following these steps:

1. Clear Cache: Sometimes, clearing the cache on your device can help resolve issues with in-game purchases or rewards not showing up.
2. Restart the Game: Close the app completely and reopen it to refresh the game.
3. Contact Support: If the problem persists, you can contact Support directly to investigate your missing items. To do this:
   • Open your game settings by tapping the gear icon (⚙️).
   • Click the ? (Help Center) select the topic of your issue and scroll down to Contact Us.
   • Provide details of what happened, including how much gold you spent and the issue with the videos.

I hope this helps resolve your issue! Let me know if you need more assistance 😊

Alienscar

Even the video that was playing after the attempts were over does not work

Hello @Mahmoudragab adverts that provide boosters aren't a permanent fixture of the game and just because you have seen them in your game previously doesn't mean that you will always have them in your game. If you have used real money to buy something for your game this is the reason you can no longer see adverts. As soon as you use your own money King removes all of your advert features

If you haven't used money in your game then there is a chance that your adverts will return. I once lost my adverts for seven months before they returned to my game