My payments aren't working with i- tap buy.

Claire1214

My payments aren't working with i- tap buy. I type in my security code but just get a white screen and the circle moving. I've tried to sort it but no luck.

Any advice would be appreciated.

TThanks

QueenB

https://community.king.com/en/candy-crush-saga/discussion/474004/my-payments-arent-working-with-i-tap-buy

Hey Claire1214, sorry to hear about the issue with i-Tap Buy!

If you're getting a white screen, try these steps:

1. Restart your device and check for any app updates.
2. Clear the app’s cache if you’re on Android (this won’t delete data).
3. Make sure your payment settings are correct in your app store account.

If it still doesn’t work, you may want to contact Player Support through the game for additional help.

1. Open the game and tap on the Settings (gear icon).
2. Tap the ? (Help Center).
3. Select a topic related to your issue, like Technical Issues.
4. Scroll to the bottom and tap Contact Us to report the problem.

Be sure to provide details about the issue, including any error messages you see.

Claire1214

Thank you, I'll try all of this.