I didn't get what I purchased

Hassan007007

Hello

Recently I purchased 4 times I don't get what I purchased.

Please give it to me or return my money.

Thanks for your understandingand have great day.

pmin

https://community.king.com/en/candy-crush-saga/discussion/474217/i-didnt-get-what-i-purchased

I would message King directly using support form in the app. If you used an app store I would contact them next. Lastly I would post this in the 'support' section of this site to get the best assistance.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/474217/i-didnt-get-what-i-purchased

Hello @Hassan007007🤗 A Warm Welcome to the King Community!

I am sorry to hear that some of the purchased items did not reach your game!

It has been few hours since you posted this issue! Are you still waiting for your items? If so, can you please tell me which device you are using to play the game?

Please reply by typing below🍫🍫

pmin

I'm sorry for answering a question Pummy, I'll be quiet from now on. You're probably right though that contacting King or the Google/Apple app store support isn't correct. What should he do instead?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3187661#Comment_3187661

Hello dear @pmin🤗

I am sorry! Did I offend you in anyway? You have answered above with correct points! Why do you want to be quiet? When I came here to post my comment, there were no replies! But, I saw your comment after I posted mine. That's the reason I gave "helpful" reaction!

I am pretty sure that the player must have received their purchased items! Otherwise, they usually open multiple questions (losing money is not something anybody can ignore, right?)!

PummyRaj

That is very sweet of you to help Hassan. I would love it if you can join the "Support" area as well to assist others @pmin🤗

Hassan007007

Hello, and thank you for the warm welcome and the quick response! 😊

I’m using a Galaxy S20 Plus to play the game. I would appreciate it if you could help speed up the process of depositing the purchased items or issue a refund if that's not possible.