Why doesnt app store connetion refresh?

Kütsi

Hi.

I had a win streak of 461.

I was playing on a ship, and when i needed to connect to the app store the ships Wi-Fi connection was slow.

Now i have connecting to app store still displayed. It does not refresh.

I disconnected wifi, reconnected. Several times. Does not help.

Now my win streak ended because the game does not try to connect to the app store more than once.

This problem needs fixing.

The amount of time and gold to get 461 win streak all thrown away because system is not built like it should.

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christinewupp

https://community.king.com/en/candy-crush-saga/discussion/474516/why-doesnt-app-store-connetion-refresh

It happens all the time. It's been like this for years. You really can't play Candy Crush on a ship. It's bad on trains as well, but I have never managed to get a connection of a ship or ferry. It's hopeless and you just need to play offline or play something else. This game requires a good and stable internet connection, so public Wifi at sea is just not enough for it to work.

kiara_wael

Hi and Welcome to the King Community

Thank you for report it , and Sorry that happen to you . in case of any problem while purchasing, you can follow the link below and you will find detailed solution steps here.

For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

If you still aren't able to make any new purchase in the game please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!