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Hello @khe1 🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Can you please tell me which device you are using to play the game? If using a mobile device, which version of the App do you have right now?
When you said freezing - do you see a grey screen in your game? If not, can you post a screenshot to show when and where it freezes?
To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍫