Are you going to replace the 125 gold bars I won.

Question

Please let me know before I invest any more of my money and time. I was 5 levels away from the 18/18 levels! First time I’ve ever done that.

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3192939#Comment_3192939

That's really tough and I can understand your disappointment when you were so close. You are not the first who has written here about this. In fact I've read posts from people who lost their connection just when hitting the claim button or during the last level of Candy Royal and I don't think King helped them, not even if they sent in a screenshot of their winnings. Sadly this is quite common. So I fear that the answer to your question is probably no, King won't replace your gold bars. You can try Player Support and they might give you a token for your efforts, such as a few boosters, but if you lose connection for whatever reason you will get thrown out of this event and there is nothing we can do.

JoyceMckay · Answer

The game stopped responding and the only way to get it back was to exit. It would not load. I was on a level, needed more moves, tried to use it and I got the spinning wheel of death. I waited for 15 minutes for it to load. When I got back in, the game had reset so I lost the progress and instead of getting more moves, I was literally 5 layaway to get 18 in a row. I was devastated.

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/475235/are-you-going-to-replace-the-125-gold-bars-i-won

Hello @JoyceMckay You have not made it clear in your post why you need the gold replacing. You are not sharing here why you failed to finish Candy Royale. What happened to your game when you were 5 levels away from the 18/18???