Back up

Dancefleur

hi everyone,

My broken smartphone did not back up thé 11400 levels done and thé Facebook backup (on my New phone) take me back to 9000… how could i fix this problem ?

Thanks in advance for tour help

Caroline

kiara_wael

Hi And Welcome to the King Community

Try with disconnecting and reconnecting your King or Facebook account in the game

If the Levels still do not show up, please email Player Support so they can check up what has happened. You can email them directly from the game by going to the Settings, Help Center, choose a FAQ and you can find the 'Contact us' in the bottom of the page. You can also email them from here and tell your Game ID there.

Dancefleur

https://community.king.com/en/candy-crush-saga/discussion/comment/3193703#Comment_3193703

https://community.king.com/en/candy-crush-saga/discussion/comment/3193703#Comment_3193703

Thanks for your answer, Kiara :) ! Finally I managed to turn my faulty phone back on and resync my account with FB.