Unable to make purchases

lisac1981

On my android candy crush saga I'm unable to make any purchases or even redeem my Google play points. It started a week ago and I get this error message. I've followed the steps and my account is secured, I've logged out and back in, tried different payment methods, un-installed and reinstalled, cleared cache and everything and not sure why I keep getting this error

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback This issues is being investigated , in the meantime Please check this step

• Check Internet Connection: Ensure you have a stable internet connection.
• Restart the Game: Sometimes, restarting the game can resolve connection issues.
• Update the Game: Ensure the game is updated to the latest version

Contact Support: Follow the steps mentioned above

Please check this page for more info Here