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Unable to make purchases

lisac1981
lisac1981 Posts: 4

Level 1

On my android candy crush saga I'm unable to make any purchases or even redeem my Google play points. It started a week ago and I get this error message. I've followed the steps and my account is secured, I've logged out and back in, tried different payment methods, un-installed and reinstalled, cleared cache and everything and not sure why I keep getting this error

Answers

  • kiara_wael
    kiara_wael Posts: 155,397

    Hi and Welcome to the King Community

    Thank you for the feedback This issues is being investigated , in the meantime Please check this step

    • Check Internet Connection: Ensure you have a stable internet connection.
    • Restart the Game: Sometimes, restarting the game can resolve connection issues.
    • Update the Game: Ensure the game is updated to the latest version

    Contact Support: Follow the steps mentioned above

    Please check this page for more infoΒ Here

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