Level 16493

Question

This level 16493 wouldn't end. The frog on the upper right of the board kept matching the purple candies continously and renewing.   The only candies that drop down in that area are purple so how can a person complete if this happens. In addition this spoils any streaks that you are on. Have had no response from CC.

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3203286#Comment_3203286

Of course it is complete, but there just is no way for the game to acknowledge the completion of a level that ends on an indefinite loop. You could keep your phone playing this forever, and the game won't register your win. There is no way for Player Support to override this kind of situation. We have had lots of posts from similar never ending levels for other reasons, and the answer the moderators give us is always the same: Close the game, replay the level, and essentially it's tough but we will have to count our losses and move on. The game is cruel a lot of the time.

farmherocandy · Answer

Meant to post screenshot. How is this not complete?

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/477132/level-16493

Hello @farmherocandy That sounds like a very unlucky type of indefinite loop you have got there. I fear that yes, the only way to get out a situation like this is to close the game, forfeit the level and lose our win streak, then try to avoid this on your next attempt. It's terribly bad luck, but there really isn't anything else that can be done.