Welcome to the Candy Crush Saga Community
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Hello @luanaMelo🤗 A Warm Welcome to the King Community!
I am sorry to hear that you did not receive your purchased items into your game!
PIX is a third party payment method and because of that, King team will not be able to assist you. Hence, I would request you to contact Google Play Support and send them a complaint. You can use this link (click on the Green letters) —> Google Play support.
Thank you for understanding!
If you have further questions or to reply back, please type below🍫🍫