Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
⛔ Game not saving progress/synching between devices - (Edited by CM: FIXED)!
Hi, Is anyone else having this problem. I passed level 17976( now multiple times) and when I close out the game and come back later Im still on that level. I play on my computer through facebook and on my phone through the app and they just stay stuck on that level. No matter how many times I pass it and make sure my facebook account is connected??
1
Best Answers
-
Thank you both for letting us know it did not solve the issue!
We'll report back to the team who will investigate this matter. Once we know more, we will keep you updated in this thread.
In the meantime, do not delete the game app and keep playing on the device that has the highest levels.
Thank you for your patience and really sorry for the inconvenience caused!
6 -
Hi everyone, I’m back with some great news 😊
We’ve identified the issue and are actively working on a fix. This means you’ll soon be able to sync your game across devices without any trouble.The best part? No progress has been lost! You can pick up right where you left off and keep crushing those levels.
Thank you for your patience and support while we sorted this out and keep an eye on the game 😉
7
Answers
-
Hello @ammee411🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing in your game!
I am about 700 levels below you! Let me call in some of Community Friends that are at the end of the map and see if they are aware of this glitch🤔
@Carol-38 , @christinewupp , @cookiemae , @Scooterpie , @Peter_Tornaros and @Werner_Cichy
2 -
-
Es gibt Probleme mit der aktuellen synchronisieren. Ich bin am pc beie 18020 und am mobilgerät bei 17977
Egal was ich mache, es gibt keine synchronisierung
2 -
I have had no problems @PummyRaj
1 -
Sorry but I can't help with Facebook related issues. I don't think it's anything to do specifically to this level.
2 -
@PummyRaj I have not encountered the problem described by @ammee411 of being stuck on a level after I have played it numerous times. l have had to play a level twice to get the game to progress.
The problem with synchronization between devices as described by @Werner_Cichy, I have encountered several times and I just wait for that one to fix itself as I can only play new levels on the Win app. I have also had two Win apps show different levels of advancement at times. You can always take a screenshot of your Win app map to prove where you are actually on your map. I like your little icon on your map @Werner_Cichy.
As a afterthought @ammee411 have you played and passed Level 17976 on both the Facebook browser and on your mobile or have you passed this level on just on one of these? If only on one device then I would try passing it on the other and see if that works. If you have already passed 17976 on both, then I dunno!
3 -
I have now heard this problem is being experience by quite a few players.
I would be a good idea @PummyRaj if the Games Studio concentrated on fixing the numerous glitches in the game, rather than changing popular side games in their never ending quest to extract as much money as possible from players.
5 -
-
Reported @Scooterpie🙏
2
