My chocolate box has been frozen for weeks. How do I “thaw” it out?

jaylee56

nothing ever changes

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/479282/my-chocolate-box-has-been-frozen-for-weeks-how-do-i-thaw-it-out

Hello @jaylee56🤗 A Warm Welcome back to the King Community!

Unfortunately, there is nothing you can do for this issue but, report the issue to the Player Support team!

Since you are using an iPhone, please follow these steps⬇️

• Click on the Pink Cogwheel (Gear icon) located in the top right corner of the game map screen;
• Click on the ? icon in Settings window;
• Go down to the "Events" in the Help Center and click on it;
• Look for Chocolate Box and click on it;
• Check if the "frozen chocolate box" issue is listed there. If there is, please read the suggestions on what to do;
• If the issue is not listed there, scroll down all the way and click on "Contact Us";
• A form will open. Fill it out and submit it.

It is a norm to receive an automated email as initial response from them. Please send a reply to that email and wait for an agent to contact you. If you haven't heard back from anybody after 48 hours, please send a reminder email and inform them that you are still waiting for their assistance.

One note: Contacting the Player Support team is a delayed process! Please don't give up and be persistent!

Thank you joining the Community and have a great week ahead🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/479282/my-chocolate-box-has-been-frozen-for-weeks-how-do-i-thaw-it-out

Hello @jaylee56🤗 A Warm Welcome back to the King Community!

Unfortunately, there is nothing you can do for this issue but, report the issue to the Player Support team!

Since you are using an iPhone, please follow these steps⬇️

• Click on the Pink Cogwheel (Gear icon) located in the top right corner of the game map screen;
• Click on the ? icon in Settings window;
• Go down to the "Events" in the Help Center and click on it;
• Look for Chocolate Box and click on it;
• Check if the "frozen chocolate box" issue is listed there. If there is, please read the suggestions on what to do;
• If the issue is not listed there, scroll down all the way and click on "Contact Us";
• A form will open. Fill it out and submit it.

It is a norm to receive an automated email as initial response from them. Please send a reply to that email and wait for an agent to contact you. If you haven't heard back from anybody after 48 hours, please send a reminder email and inform them that you are still waiting for their assistance.

One note: Contacting the Player Support team is a delayed process! Please don't give up and be persistent!

Thank you joining the Community and have a great week ahead🍫🍫