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Hello @Pauline26 🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Are you playing the game on Facebook browser or the App version?
Do you see any error message when you try to connect with the App Store? If so, can you post a screenshot of that message?
Please reply back by typing below in English! To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫