Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Account

Hi, today around 2.30pm I tried to combine my account with my Facebook account, but I don't know why I no longer have the same progress I had achieved. Maybe I linked the account to an old Facebook one? Could you recover the account you had up until that time or last night? Thank you

Accepted answers

All comments

DavidinoX86

now I'm playing and everything is working, not the same Gold as before but it's ok

DavidinoX86

https://community.king.com/en/candy-crush-saga/discussion/comment/3220385#Comment_3220385

Ok I did as you told me, but I still don't have Gold and bonuses that I had before (before I tried to merge Candy with Facebook), I can't even view the ads

Kevin_

Thanks @PummyRaj

Hi @DavidinoX86 , it looks you are currently connected using your King accoun which is why you are not seeing your correct progress. Can you please log out and restart your game and log in but this time make sure to connect using your Facebook account as this is the one that has your current progress.

DavidinoX86

https://community.king.com/en/candy-crush-saga/discussion/comment/3220030#Comment_3220030

precisely no, approximately between 1400 and 1500 (maybe 1600). the thing that I no longer have is: the ability to see the ads and all the various accumulated bonuses that I no longer have.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/479669/account

Hello again @DavidinoX86🙋‍♀️

I missed to ask you before! Do you remember which level you were at?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3219710#Comment_3219710

Thank you @DavidinoX86🤗

I will get back to you if I need any other details!

Thank you for your patience🙏

DavidinoX86

I foud the ID 15416781130

DavidinoX86

https://community.king.com/en/candy-crush-saga/discussion/comment/3219680#Comment_3219680

Thank you.

Which device are you using to play the game?

Smartphone Android 14 (Motorola G84)

What did you mean by “combining your account with Facebook account”?

I mean like "unite"

Were you playing the game without saving and decided to link with your Facebook account? OR you have been playing with a King account and tried to sync it with your Facebook account?

Yes first question "Were you playing the game without saving and decided to link with your Facebook account"

Now i have created a King account but obviously I can't recover anything.

What is your game ID number? If you need help to find this, please let me know

Yes I need a help to find Thanks

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/479669/account

Hello @DavidinoX86 🤗 A Warm Welcome to the King Community!

You will need Player Support team’s help with this! But, let me ask for some details first, please!

Which device are you using to play the game?
What did you mean by “combining your account with Facebook account”?
Were you playing the game without saving and decided to link with your Facebook account? OR you have been playing with a King account and tried to sync it with your Facebook account?
What is your game ID number? If you need help to find this, please let me know

To reply back, please type below🍫🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/479669/account

Hello @DavidinoX86 🤗 A Warm Welcome to the King Community!

You will need Player Support team’s help with this! But, let me ask for some details first, please!

Which device are you using to play the game?
What did you mean by “combining your account with Facebook account”?
Were you playing the game without saving and decided to link with your Facebook account? OR you have been playing with a King account and tried to sync it with your Facebook account?
What is your game ID number? If you need help to find this, please let me know

To reply back, please type below🍫🍫

DavidinoX86

https://community.king.com/en/candy-crush-saga/discussion/comment/3219680#Comment_3219680

Thank you.

Which device are you using to play the game?

Smartphone Android 14 (Motorola G84)

What did you mean by “combining your account with Facebook account”?

I mean like "unite"

Were you playing the game without saving and decided to link with your Facebook account? OR you have been playing with a King account and tried to sync it with your Facebook account?

Yes first question "Were you playing the game without saving and decided to link with your Facebook account"

Now i have created a King account but obviously I can't recover anything.

What is your game ID number? If you need help to find this, please let me know

Yes I need a help to find Thanks

DavidinoX86

I foud the ID 15416781130

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3219710#Comment_3219710

Thank you @DavidinoX86🤗

I will get back to you if I need any other details!

Thank you for your patience🙏

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/479669/account

Hello again @DavidinoX86🙋‍♀️

I missed to ask you before! Do you remember which level you were at?

DavidinoX86

https://community.king.com/en/candy-crush-saga/discussion/comment/3220030#Comment_3220030

precisely no, approximately between 1400 and 1500 (maybe 1600). the thing that I no longer have is: the ability to see the ads and all the various accumulated bonuses that I no longer have.

Kevin_

Thanks @PummyRaj

DavidinoX86

https://community.king.com/en/candy-crush-saga/discussion/comment/3220385#Comment_3220385

Ok I did as you told me, but I still don't have Gold and bonuses that I had before (before I tried to merge Candy with Facebook), I can't even view the ads

DavidinoX86

now I'm playing and everything is working, not the same Gold as before but it's ok

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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