Candy Crush Saga

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Game Issues

I was on level 18020 and yesteday for the 3rd time it was reset to level 17976 again! I contacted support and was sent an e-mail from Rami saying she had reset my account to the correct level 18020 but when I got on this morning I and once again at level 17976 which I played and completed as well as the next 2 levels and now I am on level 17979. How can this happen? I have the 18000 banner.

Accepted answers

All comments

Lilbitofspook

Thank you for your answer. I hope the fix the issue soon 🤞

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/480071/game-issues

Hello @Lilbitofspook🤗 A Warm Welcome to the King Community!

First of all, Congratulations for winning the biggest milestone of the game🎉

This is not an issue on your side, but the game itself!

There are other players who are experiencing this same issue. It was reported to the Game Studio and they are working on a fix. Please keep an eye on 👉️THIS Thread👈️ for updates on this issue.

Note: Please do not reinstall the game App as it does not resolve the issue!

Thank you for your patience and understanding 🙏

If you have any further questions, please type below🍫🍫

Welcome! 👋

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