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Game Issues

Lilbitofspook
Lilbitofspook Posts: 2

Level 1

I was on level 18020 and yesteday for the 3rd time it was reset to level 17976 again! I contacted support and was sent an e-mail from Rami saying she had reset my account to the correct level 18020 but when I got on this morning I and once again at level 17976 which I played and completed as well as the next 2 levels and now I am on level 17979. How can this happen? I have the 18000 banner.

Answers

  • PummyRaj
    PummyRaj Posts: 44,102
    edited December 15

    Hello @LilbitofspookπŸ€— A Warm Welcome to the King Community!

    First of all, Congratulations for winning the biggest milestone of the gameπŸŽ‰

    This is not an issue on your side, but the game itself!

    There are other players who are experiencing this same issue. It was reported to the Game Studio and they are working on a fix. Please keep an eye on πŸ‘‰οΈTHIS ThreadπŸ‘ˆοΈ for updates on this issue.

    Note: Please do not reinstall the game App as it does not resolve the issue!

    Thank you for your patience and understanding πŸ™

    If you have any further questions, please type below🍫🍫

  • Lilbitofspook
    Lilbitofspook Posts: 2

    Level 1

    Thank you for your answer. I hope the fix the issue soon 🀞

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