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"URL Blocked" error - 🛠 (Edited by CM: Under Investigation)!
yigitalp56
Posts: 6
Level 2
Hello,
I have been having problems connecting to the Candy Crush Saga app that I downloaded from the Windows Store with my Facebook account for a few months. However, with the update that came about a couple weeks ago, I started having connection problems by receiving an error message. The error message is as follows (approximately, because of translation):
"URL Blocked
This redirect failed because the redirect URI is not in the whitelist in the application's Client OAuth Settings. Make sure that Client and Internet OAuth Login are enabled and that you have added all application domains as Valid OAuth Redirect URIs."
I have no problems when I enter the game with the account I use via Facebook from Android devices. I have no problems when I enter with Edge or Chrome on my Windows device. This problem only occurs when I try to login the game with Facebook from the application I downloaded from the Windows Store. I even have no problems when I start the game with a new user from the Windows Store application. However, the connection is not possible through the application with my Facebook account.
I have already tried solutions such as uninstalling and reinstalling the game, clearing application data, and scanning for viruses, but I have not been able to get any results.
Is there a solution suggestion regarding this issue? Thanks in advance.
1
Best Answer
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Hi, I come bearing an update in this case related to the error. Our team has been made aware about the issue with Facebook login for Windows app players😓 so rest assure they are working on it. In the meantime, if possible, we recommend to use Kingdom login instead for now.
4
Answers
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Hi @yigitalp56
I am sorry to hear you are facing this error specifically only on the Windows app. Could you please try to follow the steps from our Help Center in the article crashing/freezing for Windows?
Please also make sure to disable any VPN in case you have any enabled.
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Hello @yigitalp56🤗 A Warm Welcome to the King Community!
Just wondering… Are you playing the game on Windows 10/11 with the App downloaded from Microsoft Store?
The message you see - does it look like this?👇️ (please ignore the game)
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Hello again @yigitalp56🙋♀️
If you speak —> French, Italian, Brazilian Portuguese , Spanish or German, please feel free to post your comments in those languages👍️
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I am in the similar situation on Windows 11. The login screen used to look like this:
If you tried to login, you got this result:
Now the login screen looks like this:
When you tried to login, you will get this:
I logout since September and still not able to login again.
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je suis dans le meme cas
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Hello Kevin,
I have already tried many many times uninstalling/reinstalling the app from both "Apps and Features" and "Microsoft Store". I have disabled all VPN features and still same result.0 -
Hello PummyRaj,
I am playing the game on Windows10 and the message actually look like this:2 -
Hello quekkc,
Same here. I was unable to connect with Windows App since Septemder, without any message. I see same message (the last ss) for a couple weeks. And still unable to connect on Win10.1 -
Hi @yigitalp56 thanks for the update.
Could everyone try to remove the game app from your Facebook account.
To remove the game app that you've added to Facebook please follow this link and after please restart your device and try to reconnect:https://www.facebook.com/help/170585223002660
If the issue persists, can you please try to login using a King account instead? Thanks!
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Hi again,
I have tried to follow the removing/reconnecting the game from Facebook account, but result is still same.
How can I create a King account linked to my existing Facebook account so I can keep my progress and don't have to start the game over from scratch? Is there a way?Thanks in advance.
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