Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
❄ Candy Holiday Season ❄ - More info HERE
👽 Astros vs. Aliens - How does it work? - More info HERE
❄ Candy Holiday Season ❄ - More info HERE
👽 Astros vs. Aliens - How does it work? - More info HERE
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
App diffuculties
kemeSego
Posts: 6
Level 2
in Discussions
Hi i am using huawei y72 and ever since i bought this phone,downloaded the game and logged into my account to recover my progress i cant using shop nd get option of extra moves,may you kindly assist me.
0
Comments
-
Your phone is the culprit, I'm afraid. Candy Crush cannot fully support Huawei phones manufactured after 2019 because they don't have access to Google Services due to the US trade ban. Users of newer Huawei devices are unable to access the Play Store, which prevents them from using Gold.
There are ways to install Google Services on Huawei devices, and some of them may work on your phone. I'm sorry, I don't have any specifics since I don't use Huawei/Android devices.1
