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My screen is frozen
Cooper2015
Posts: 6
Level 2
in Support
I haven’t been able to play game for 2 days. My screen is froze and grayed out.
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Answers
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Hi and Welcome to the King Community
Thank you for report it, Which device are you play . Is same issues like this?
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It’s frozen on map screen to start a new level. I’ve tried everything but deleting. I don’t want to lose all my stuff.
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I play on iPhone 16 pro max. Never had an issue through the years. Game is still frozen.
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Hello @Cooper2015🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
I am glad to hear that you did not reinstall your game, which is a smart decision🌟 Since the issue is not on your side, deleting the App will not help and does not resolve the issue!
This issue is being investigated by the King team, but the fix is taking longer!
Thank you for providing the details of your device. Can you provide your game ID number as well? If you do not know how to, please check 👉️THIS Link👈️
Hope to talk to you soon🎄❄️0 -
Hi, thank you for getting back to me. My ID is 6879414259. Glad I didn’t try to reinstall.Thanks again!
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Thank you, Cooper🤗
I will get back to you if our Game Experts' team need any other details!
Happy Holidays🎄❄️
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Thank you!
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Hey there @Cooper2015 . Hope you're doing well, thank you for providing your Core ID. I've already passed it onto our team so they can work their magic and hopefully fix the issue for you.
Now all I need from you is to please follow the steps below. Do bear in mind that this is a temporary workaround to help you get back to playing, however this is a manual workaround so we will need some days to implement it in your game (hence why we need your Core ID):- Tap on the frozen, darkened screen five times. This will reveal a hidden "Close" button (X).
- Tap the "Close" button to return to your game without needing to restart it.
Thanks in advance and have a great day!
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Hello, tapping didn’t work. Thank you for trying to get it taken care of. Have a good day.
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Gra przez FB. Ekran zamraża się. Nie da się grać
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