Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I have a ! Next to my picture on candy crush. It just started this week. It will not let me play.
caroline48
Posts: 1
Level 1
in Support
this week my game started freezing up. I’ve deleted and reset the app. Nothing seems to work. I’ve even tried different devices.
0
Answers
-
Hi and Welcome to the King Community
Thank you for the feedback. Which device are you play?
0 -
Hello @caroline48🤗 A Warm Welcome to the King Community!
Do you see that ! on your game map or when you try to open profile from the top of the game map? Did you try to click on that ! and see what happens? Can you please post a screenshot of your game map for me?
You said your game has been freezing! When did this start? Does it freeze while middle of playing a level or on the game map? Do you see a "grey screen" when your game freezes?
Please reply back by typing below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box⛄❄️0 -
it looks like this. Nothing happens if I tap on it & nothing happens if I view my settings or anything. It’s just there.
1 -
Hello @chicacarrieann🤗
Thank you for replying back and providing the screenshot!
When I had that Red exclamation mark on my profile, it showed that my "Player Card" had a new design/version! That's it! It is not a big deal.
I would suggest you to click on your profile icon (instead of that !). You will see that now, your player card has more statistics. Once you open your player card and close it, that ! should disappear👍️ Can you please check and let me know?
0
