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Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello @kandyale🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using? Do you see any error message when you try to watch the Ads or making a purchase? If so, can you post a screenshot of that error message?
Are you having connection error only for the Ads and purchasing? How about logging into the game, collecting rewards from Episode Race, etc.,?
Please reply by typing below❄️☃️