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anyone else’s game frozen? I beat a level earlier today and when I bounced to the next level the screen kind of faded out and it’s stuck. Won’t let me do anything.
Hi! Thank you for the update. I’ll be patient. It should be easy since the one time I did get it to load I noticed that I lost all my saved boosters, banked lives and friends. 😏
Will someone post here to let me know when the workaround has been completed? Thank you!
Hi there, @kgraeser13 I want to let you know that we have reported this to our Team and we’ve identified a temporary workaround to help you get back to playing, however this is a manual workaround so we will need some days to implement it in your game.
Once it has been implemented in your game, you can perform the following steps to remove the dark screen:
It may take a couple of days for it to be implemented and I hope for your patience and understanding.
I wish you a nice day ahead!
Forgot to mention above @kgraeser13🤦♀️
Please do not reinstall the game as it will not resolve the Grey Screen issue!
I am so sorry to hear that the Grey screen is back @kgraeser13 😕
I will send your game ID number to the Game Experts' team, to be able to assist you.
Please be patient until you hear back from me (or the Game experts) tomorrow🙏
It’s “frozen” again. See photo of how my screen is grayed out and I can’t do anything.
See, I beat 15800 and cannot go to the next level. I was also in first place to win the level and I’m sure I won’t get those rewards.
Hi! It’s no longer “frozen” however, I lost all my saved boosters (I had quite few) and banked lives (almost 200) and I cannot advance past the level I just beat, 15800. My ID is 1179884059 I’m playing on Apple iPhone 15.
Hello @kgraeser13🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Are you still experiencing the issue or is it all good now?
When you said "the game is frozen", did you mean that you are getting a "Grey screen" on your game map? If so, which device are you using to play the game?
I need to report this issue to our Game Experts' team! Can you please provide your game ID number? Please check 👉THIS Link👈 to find your ID number.
Please reply back by typing below❄️🧣🏔️
Hi and Welcome to the King Community
Thank you for the feedback. Which device are you play ? in the meantime please check this page for more info Here
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
