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How to unfreeze screen
Jackie.wolfe1
Posts: 2
Level 1
in Support
candy crush screen is frozen on the chocolate box. Can't play game
0
Answers
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Hi and Welcome to the King Community
Thank you for report it . This issues is being investigated in the meantime please give your feedback Here
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Hello @Jackie.wolfe1🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! How long has this been going on?
Are you using a computer and Facebook browser to play the game? If so, all you can do for now is to close the browser and restart the game again (same with mobile device too)!
Try to clear the Cache/Cookies, which could work temporarily!Please wait till the King team fixes the issue on their side. And, do not delete your game as there is no guarantee that it will help to resolve the issue. And, you will lose all your boosters and lives that you have saved up!
If you have any other questions, please type below❄️🧣🏔️0
