Item Purchase

chillsam

"I purchased a palm item with gold bars, but the gold bars were deducted, and I didn’t receive the item. How can I get compensation in this case?"

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/483411/item-purchase

Hello @chillsam🤗 A Warm Welcome to the King Community!

I am sorry to hear that you did not receive the booster you have purchased in your game!

Please try to close the App/browser and shutdown your device. Restart your device after couple of minutes and reopen the App and check if your booster is back in the game!

If not, please send a complaint to the King Player Support team. If you need assistance with sending your complaint, please let me know the device you are using.

To reply back, please type below❄️🧣🏔️

chillsam

I purchased the Hand Booster but did not receive it. I tried restarting the app, but it still hasn’t been delivered. Could you provide compensation? I bought 23 Hand Boosters.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/483518/i-purchased-a-booster

Hello @chillsam🤗 A Warm Welcome to the King Community!

I am sorry to hear that you did not receive the items you have purchased for your game!

You said you bought 23 Hand boosters! Did you use your Gold bars or real money?

Please reply back by typing below❄️🏔️🧣

chillsam

gold bar!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3245060#Comment_3245060

How many "Hand" boosters did you purchase? Do you remember how many Gold Bars you have used?