Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
Have you lost complete access to your account or just don't remember info? Do you still have access to your email associated with your account? If so you can try resetting your info by saying forgot password or user name and they should send a reset to your email associated with your account. If not then you will probably have to contact King support for help.