Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Thank you for the feedback , When you play the game, are you connected with Facebook or King account ? and if you want to start again from the correct level, you must first connect the game through a King account or Facebook account than Please email Player Support so they can restore the levels manually on your new account.
You can also email them from here: