Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Unable to connect to store in my android phone

I'm unable to purchase it's not connecting to the store

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/comment/3249855#Comment_3249855

Hello @Sanqo🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the Store!

Which device are you using to play the game? If using a mobile device, do you have the latest version of the App?

Please reply by typing below in English, as this King Community uses English language only for everybody to communicate and understand each other better!

Thank you❄️🧣🏔️

Я не могу подключить магазин помогите пожалуйста

https://community.king.com/en/candy-crush-saga/discussion/484121/unable-to-connect-to-store-in-my-android-phone

Hi manasa05,

I’m sorry to hear you’re having trouble connecting to the store on your Android phone. Let’s try a few steps to fix this:

Check Your Internet Connection:
- Ensure you have a stable Wi-Fi or mobile data connection.
Clear Cache for the Game:
- Go to your phone’s Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
- Avoid clearing data, as it might reset your progress.
Update the Game:
- Go to the App Store and make sure you’re using the latest version of Candy Crush Saga.
Restart Your Device:
- Turn off your phone and then turn it back on to refresh the system.
Check App Store Settings:
- Ensure your account is logged in and updated.
- Go to Settings and make sure your payment methods are set up correctly.

If none of these steps work, you can reach out to Player Support for more help:

Open the game and go to the settings menu (gear icon).
Tap the “?” to open the Help Center.
Select the topic of the issue.
Scroll all the way down and select Contact Us, then explain the issue.

Let me know if this helps!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/484121/unable-to-connect-to-store-in-my-android-phone

Hi manasa05,

I’m sorry to hear you’re having trouble connecting to the store on your Android phone. Let’s try a few steps to fix this:

Check Your Internet Connection:
- Ensure you have a stable Wi-Fi or mobile data connection.
Clear Cache for the Game:
- Go to your phone’s Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
- Avoid clearing data, as it might reset your progress.
Update the Game:
- Go to the App Store and make sure you’re using the latest version of Candy Crush Saga.
Restart Your Device:
- Turn off your phone and then turn it back on to refresh the system.
Check App Store Settings:
- Ensure your account is logged in and updated.
- Go to Settings and make sure your payment methods are set up correctly.

If none of these steps work, you can reach out to Player Support for more help:

Open the game and go to the settings menu (gear icon).
Tap the “?” to open the Help Center.
Select the topic of the issue.
Scroll all the way down and select Contact Us, then explain the issue.

Let me know if this helps!

Я не могу подключить магазин помогите пожалуйста

https://community.king.com/en/candy-crush-saga/discussion/comment/3249855#Comment_3249855

Hello @Sanqo🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the Store!

Which device are you using to play the game? If using a mobile device, do you have the latest version of the App?

Please reply by typing below in English, as this King Community uses English language only for everybody to communicate and understand each other better!

Thank you❄️🧣🏔️

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Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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