Unable to connect to store in my android phone

Question

I'm unable to purchase it's not connecting to the store

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3249855#Comment_3249855

Hello @Sanqo🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the Store!

Which device are you using to play the game?  If using a mobile device, do you have the latest version of the App?

Please reply by typing below in English, as this King Community uses English language only for everybody to communicate and understand each other better!

Thank you❄️🧣🏔️

Sanqo · Answer

Я не могу подключить магазин помогите пожалуйста

QueenB · Answer

https://community.king.com/en/candy-crush-saga/discussion/484121/unable-to-connect-to-store-in-my-android-phone

Hi manasa05,

I’m sorry to hear you’re having trouble connecting to the store on your Android phone. Let’s try a few steps to fix this:

* Check Your Internet Connection:* Ensure you have a stable Wi-Fi or mobile data connection.

* Clear Cache for the Game:* Go to your phone’s Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
* Avoid clearing data, as it might reset your progress.

* Update the Game:* Go to the App Store and make sure you’re using the latest version of Candy Crush Saga.

* Restart Your Device:* Turn off your phone and then turn it back on to refresh the system.

* Check App Store Settings:* Ensure your account is logged in and updated.
* Go to Settings and make sure your payment methods are set up correctly.

If none of these steps work, you can reach out to Player Support for more help:

* Open the game and go to the settings menu (gear icon).
* Tap the “?” to open the Help Center.
* Select the topic of the issue.
* Scroll all the way down and select Contact Us, then explain the issue.

Let me know if this helps!