I didn't get my extra moves for my 10 gold bars

Skully17

I was in the middle of a game and only had a couple of items left to get. I purchased 100 gold bars to accomplish this. After the purchase a new window popped up for some lantern challenge. When I tried to get back to the game that I had been playing, and purchased the bars for, it never came up and I didn't get my extra moves, but it still cost me the 10 gold bars. Is there any chance that I can at least get the 10 bars back?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/484250/i-didnt-get-my-extra-moves-for-my-10-gold-bars

Hello @Skully17🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

I would suggest you to contact the King Player Support team and send a complaint about your missing your Gold Bars!

** If you are playing on Facebook browser, please use this link —> https://soporto.king.com/contact to send your complaint;

** If you are using a mobile device, please follow below steps to send your complaint⬇️

• Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
• Click on the ? icon in Settings window;
• In the next screen (Help Center), scroll down to "My Purchases" and click on it;
• Scroll down to the option "Why haven't I received a purchase…." and click on it;
• In the page that opens up, scroll down all the way and click on "Contact Us";
• You will see a form to fill out. Your name & email address will be already filled;
• Now, at the Topic, select "Purchase Issues or Questions";
• At the Subtopic, select "I didn't receive my purchase";
• Explain about the issue in "Tell us What you need", and submit your complaint.

You will be receiving an automated email, which is a norm when we send our complaint. Please do not delete that email but, send a reply through that automated email and explain the issue a bit more. If you saved any screenshots, attach those with your reply.

An agent should be contacting you within 72 hours (depending on how busy they are)!

If you have any other questions, please type below❄️🧣🏔️