I brought a new iPhone and I was on a higher level but lost all my progress and rewards Please advis

minx1516

I brought a new iPhone and lost all my progress and rewards, how can I get them back

Courtney1990

https://community.king.com/en/candy-crush-saga/discussion/484516/i-brought-a-new-iphone-and-i-was-on-a-higher-level-but-lost-all-my-progress-and-rewards-please-advis

Try using your Facebook profile

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/484516/i-brought-a-new-iphone-and-i-was-on-a-higher-level-but-lost-all-my-progress-and-rewards-please-advis

Hello @minx1516 Did you have your progress saved on a King Account or on Facebook? When you install the app on your new phone and play a level or two the game will prompt you to either save the game or if you have a King or Facebook account to then load that. If you have not followed these prompts, go into Settings in the game (the small pink cogwheel at the top of the map screen) . Open "my account" and when you see the screen shown below, choose the "already have a King account" option right at the bottom to log into your saved game. Note that boosters do not transfer between devices. Your gold balance and progress should load, but there will be no boosters.