Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Alien invasion prizes disappearing

I won the 4th level alien invasion today, and got the treasure chest/ prize about an hour ago. After this I stopped playing - I DID NOT use any of the in game boosters. I just began playing again and noticed all of the prizes I won are not there. I don’t have any in-game boosters. I noticed this happened last time too, but figured it was a glitch and forgot about it. Is this happening to anyone else??? It’s so frustrating.

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https://community.king.com/en/candy-crush-saga/discussion/484671/alien-invasion-prizes-disappearing

Hello @briannamcm🤗 A Warm Welcome back to the King Community!

I am very sorry to hear about the issue you are experiencing in your game!

I did not see the complaints about prizes missing from Alien invasion! But, we have received complaints regarding the boosters missing that were collected in "Sweet Cinema" feature!

With regards to prizes from "Treasure Chest" - I am assuming this is same glitch as Sweet Cinema, and I will report this issue as well!

Can you please tell me which device you are using to play the game? And, which version of the App do you have right now?

With regards to "Alien Invasion" — are you missing only the prizes or the event as well?

I forgot to make a note of my boosters, so not sure if I still have the boosters I won in the Alien Invasion! But, the event itself disappeared from my game and I was one episode away from "Gold" chest😕

Please reply back by typing below and provide above details for me to assist you further🍫🍬

Ok

I checked the discussion page it looks like several others are posting that when we restart the game any won boosters are not saving. I would like to have all of the boosters I won with the alien invasion (level 3 AND level 4) put back onto my account.

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Accepted answers

All comments

I checked the discussion page it looks like several others are posting that when we restart the game any won boosters are not saving. I would like to have all of the boosters I won with the alien invasion (level 3 AND level 4) put back onto my account.

Ok

https://community.king.com/en/candy-crush-saga/discussion/484671/alien-invasion-prizes-disappearing

Hello @briannamcm🤗 A Warm Welcome back to the King Community!

I am very sorry to hear about the issue you are experiencing in your game!

I did not see the complaints about prizes missing from Alien invasion! But, we have received complaints regarding the boosters missing that were collected in "Sweet Cinema" feature!

With regards to prizes from "Treasure Chest" - I am assuming this is same glitch as Sweet Cinema, and I will report this issue as well!

Can you please tell me which device you are using to play the game? And, which version of the App do you have right now?

With regards to "Alien Invasion" — are you missing only the prizes or the event as well?

I forgot to make a note of my boosters, so not sure if I still have the boosters I won in the Alien Invasion! But, the event itself disappeared from my game and I was one episode away from "Gold" chest😕

Please reply back by typing below and provide above details for me to assist you further🍫🍬

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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…