Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I Can't claim it yet it can't disappear each tim it pop-up i wont do anything and it's just right there and I can't play game anymore
Hello @Frankiss🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the Chocolate Box in your game!
Thank you for providing the screenshot for us to understand the issue! For our clarification, can you please let us know which device you are using?
If using a mobile device, which version of the App do you have right now?
Hello again @Frankiss🤗 Thank you for replying back!
I was talking with our Game Experts' team about the issue in your game and they suggested something!
Can you please try to finish the displayed task (collecting 2 color bombs), and see what happens next?
They also wanted you to try some troubleshooting steps! While you try collect 2 Color Bombs, I will look for the steps for you to follow👍️
Version 1.295.1.1
I am using android phone.
Hi @Frankiss and Welcome to the Candy Crush Saga Community.
Could you please describe a little further what trouble are you facing? What are you trying to claim?
This is what i meant.
New here? Sign in or create an account to join the fun.
[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
