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Why is my account not activated? My account is old
Answers
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Hi nrgsmhp, welcome to the Community 😊
Could you share a bit more about the issue you're facing? For example:
- Are you unable to log in to your King account?
- Did you receive an activation email, or is it missing?
- Are you getting an error message when trying to access your account?
In the meantime, here are a few things you can try:
Check your email inbox (and spam/junk folder) for an activation email.
Log out and back in from the game (Settings > My Profile > Log Out).If none of these help, you can contact Player Support for further assistance:
- Open Candy Crush Saga
- Go to Settings (gear icon)
- Tap the ? icon and choose Account Issues
- Scroll down and select Contact Us
Let us know more details, and we’ll do our best to help!
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