how to update app

MotherOfPets

The fix for the frozen screen condition I'm experiencing says to update the app on my laptop. I have followed the instructions on how to update the app and verified that my OS and all requirements meet requirements for the software update. I turned on automatic update and restarted my computer. It updated something but it seems maybe not the Candy Crush app as it's still frozen on the same awards screen. If I uninstall and reinstall I think I lose all progress and start at level 1 again. I'm on level 2504 or something like that. I do not want to start over at level 1. How can I get the bug fix installed on my laptop without uninstalling the app and then downloading it again? Updates don't seem to help my situation with the frozen award screen.

email is cathyathompson@live.com

game ID is MotherOfPets

bobbikalb

Level 10702 not enough chocolate. Complaints since 2021. When will this be fixed?

kiara_wael

Hi and Welcome to the King Community

Your game progress Saved if play through Facebook or King Account . whether you’re using an Android, iOS, Windows Phone, Windows 10, or even playing through a web browser. The process mostly involves heading to the respective app store on your device, finding Candy Crush Saga, and hitting the update button if one is available. For web players, the game updates automatically, so you always play the latest version.

On Android and iOS, you can even set your device to auto-update apps, ensuring Candy Crush Saga is always fresh without lifting a finger. Just remember that your device must connect to the internet to download updates.

Please check this page for more Info Here

https://community.king.com/en/candy-crush-saga/discussion/485659/episode-race-pop-up-frozen

or Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact