Lucky Lantern Tournament

ajmal56

My name is Ajmal Malik from England,I have been playing since 2013 to present and I'm on level 9741,
I joined the Lucky Lantern Tournament on 23th January 2025 through to 2nd February 2025 and when I was playing on Sunday 2nd February 2025, I was 2nd on the leaderboard with about 7 hours left to the end when a problem happened. I tried to re start but still problem continued so I removed the app and downloaded it again. However, in the inventory it was all ZERO, but the golden bar was still there. I couldn't find the lucky lantern tournament so I carried on another 30 levels to see if I was still in but I wasn't. I feel finished 1st or 2nd because I played another 30 levels. The same happened with season mastery still 2/9 it should add a level because I really reached a higher level. Champions Race Win Streak 283 is still there so no problem with this one.  
I am really disappointed and need your help? Please if you can help me with the levels I am looking forward o your reply ASAP 
Thanks
Ajmal Malik

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/486909/lucky-lantern-tournament

Hello @ajmal56 and welcome to the community. We are all players here like yourself and don't work for King.

There are two separate issues here. The fact that you removed the app and then downloaded it again lost you all your boosters. You must never delete the app because all our boosters are stored on it and they will be lost when deleting it. Our progress and gold balance is stored on King's servers and can be retrieved when we reinstall the game and then log into our account, boosters however are stored on the device.

With regards to the Lucky Lantern Tournament disappearing I do not know why this happened, but you are not the first player who has seen a live leaderboard tournament disappear. There are glitches that can make it happen. What is important is to realise that if we do not see the leaderboard or any evidence of the event in our games then we are no longer part of that tournament. So those levels you played after the leaderboard had disappeared cannot count towards it. It is very annoying when this happens and I can understand your frustration very well, but you did lose the event when you were in second place and then were unable to further take part. I fear that now there is nothing that anyone can do about it.

However if you feel you would like to complain to King about this they do have a Player Support. You could contact King using this link:

https://soporto.king.com/contact