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So... this morning, I was signed out of games!
Zoran163
Posts: 297 
Good evening.
Today morning, I was signed out of CCS, CCSS and CC Solitaire. I signed in again (luckily), but I would like to know what caused this, since this also happened several times during 2021 on king.com and mobile?
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Hi again! 👋😊
Uh oh! We are sorry to hear about you keep logged out to your account then you keep reconnecting to your account in the games. We understand how frustrating you keep logged out to your account then you keep reconnecting to your account in the games. 🙁
Don't worry! To help you solve this issue problem, you can try following these steps here! 👇😊
Restart : Force close apps and restart your device.
Updates : Check that you have the latest game and device updates.
Memory : Keep at least 2GB of free storage for smooth gameplay.
Connection : Use WiFi instead of cellular data.
Clear Cache :
🤖 Android : Settings > Apps > Candy Crush Jelly Saga > Storage > Clear Cache
🍏 iOS : Settings > Safari > Clear History and Website Data
As a last resort, you can try reinstalling the app. Note that this will removing all of your inventory boosters and lives from the game, so please do not doing this unless absolutely necessary.
Let us know if this helps! 👍😊
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Thank you Lim, I did all of these so I hope it won't happen again.
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Sweet! You're welcome and we hope it won't happen again! 🤞😄
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