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Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 1
Why can't I purchase extra lives or use my bars?
Hey @lindalu_23 , welcome to the community!
I see you’re having trouble purchasing extra lives and using your gold bars, could you share a bit more about what’s happening?
Here are a few quick steps to try:
Restart the game and your device—sometimes a simple refresh helps!
Check for any game updates in your app store.
Make sure your internet connection is stable—sometimes weak signals can cause issues with purchases.
Let me know if any of these steps work for you! Hope you’re back to playing smoothly soon.