For the past week to 10-days, CandyCrush hasn't given me the gold that I won in races & the choc.box

MaryJane_786

Why hasn't Candy Crush awarded me the gold that I have won through multiple events? The Race, The Chocolate Box etc… It seems that now that I am not buying gold, I am not given the rewards.

Mary

kiara_wael

Hi and Welcome to the King Community

Sometimes the rewards from the Episode Races can take a little detour before reaching your game account.

Here's what you can do:

1. Make sure your game is connected to the internet. Sometimes, a quick connection check does the trick!
2. If you've already tried closing and reopening the game, the next step is to reach out to our support team. You can contact them directly through the game's settings menu. Tap on the 'Settings' gear icon, then select 'Help Center' and 'Contact Us.'

When reaching out, it would be super helpful to include:

• Your game ID or the email address associated with your game account.
• The date and approximate time you finished the races.
• A mention that you were expecting your gold bars for finishing first in two Episode Races.