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Level 1
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Hi there!
It's a little bit unclear what issue you are having with your Piggy Bank. To open your Piggy Bank and receive the Gold Bars inside, you need to purchase it. Do you perhaps receive an error message when you try and purchase it? Or are you having trouble transferring your gold bars and level progress to another device?
I wonder if the piggy bank is one of the reasons why so many people think they might be able to make money from this game. Perhaps King should get rid of the Piggy Bank feature altogether if they actually want to dispel the myths that Candy Crush is a kind of investment. This header "piggy bank account transfer" sounds like this player thinks the game is a bank account!