Why am I on level 25xx when I was on level 11,xxx before the upgrade on the phone. Please get me ba

betusi

I was on level 11,XXX before the iPhone update and now I’m on a much lower level. Please look up my récords and get me back to the level i was in before the update

QueenB

https://community.king.com/en/candy-crush-saga/discussion/488586/why-am-i-on-level-25xx-when-i-was-on-level-11-xxx-before-the-upgrade-on-the-phone-please-get-me-ba

Hi @betusi,

Welcome to the community!

Sorry to hear that your progress was lost after the iPhone update. Your progress is saved if you were connected to a King or Facebook account, so let’s try a few steps to restore it:

1️⃣ Make sure you're logged into the correct account

• Open the game and go to Settings (gear icon).
• If you see an option to log in, sign in with your King or Facebook account.

2️⃣ Sync your progress manually

• If you were playing on another device before the update, log in there and check if your progress is correct.
• If so, log into the same account on your iPhone.

3️⃣ Contact Player Support if progress is still missing

• Open the game and go to Settings > Help Center (?) > Game Progress.
• Select "Lost Progress" and follow the steps.
• If needed, tap "Contact Us" at the bottom of the article.

Let me know if you need any help with these steps. Hopefully, we can get your progress back!