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Hello @annie156 Please DO NOT send a screenshot of proof to this forum. This is open to the public and anyone can view it, so anything that could link to your payment method or contains personal details should never be posted here. King do not themselves deal with payment, it goes via a third party. For any refunds on purchases you did not receive you will need to contact the company that holds your payment details, such as Google or Apple. If you want to contact King via email please use Settings in the game or this form: