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I started playing with an old email address and unknown password so am unable to ungrade game
Hi @Donnymc and Welcome to the community!
Yes, you can change the email address on your account, but since you no longer have access to your old email and password, you’ll need Player Support to help restore your progress to a new account.
Here’s how to contact them: Open the game and go to Settings (gear icon). Tap the "?" (Help Center) and select Game Progress. Choose "I lost my progress" and scroll down to Contact Us. Explain that you need to transfer your progress to a new email and provide the level that you want them to restore your game to.
Once they assist you, you’ll be able to log in with your new email and continue where you left off. Let me know if you need help with anything else! 😊
This is really helpful but I have also another problem. I deleted the app so I could download it again with my current email and I'm now unable to reinstate it. It's disappeared!
So I've lost the original app and cannot download the new one. I now have no access to candy crush even though I've been playing it for years and was up to about 10,000 levels! I'd just like to continue - any help would be gratefully received.
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As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? It says level needs yellow candies and no yellow candies show up so I can't even play it.
Ads that start with scrolling green line across bottom and green OPEN rectangle "crash" most of the time. Only the green line ones have problem. Problem: ad plays, x appears top right corner. Click x , supposed to exit or go to next page of ad. Usually goes to ad's web page. When you try to return to candy crush , it stuck…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
how to retrieve my account using my user Id as my email doesn’t seem to work
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
