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Fiz duas recargas para barras de ouro a transação foi confirmada mais no jogo não entrou
Wander2025
Posts: 1
Level 1
in Support
Fiz duas recargas para barras de ouro a transação foi confirmada mais no jogo não entrou
0
Answers
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Hi @Wander2025,
Sorry to hear that your Gold Bars didn’t appear after your purchase. If the transaction was confirmed but you haven’t received the Gold Bars, you may need to contact Player Support to have them added to your account.
Here’s how to report a missing purchase:
Open the game and go to Settings (gear icon).
Tap the "?" (Help Center) and select Purchases & Gold Bars.
Scroll down and tap "Contact Us" to report the issue.If you made the purchase through Apple or Google Play, you can also check your purchase history in your app store to verify the transaction.
Let me know if you need help reaching Support. I hope they resolve this for you quickly! 😊
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