Why can't I connect to the candycrush shop to make a purchase?

abigwood

Why can;t I connect to the candycrush shop to make a purchase?

QueenB

https://community.king.com/en/candy-crush-saga/discussion/489526/why-cant-i-connect-to-the-candycrush-shop-to-make-a-purchase

Hi @abigwood,

If you’re unable to connect to the Candy Crush shop, try these steps:

Check your internet connection – Switch between WiFi and mobile data to see if the issue persists.
Restart your device – Sometimes a simple reboot can fix connection problems.
Update the game – Go to your app store and make sure you have the latest version installed.
Clear cache (Android only) – Go to Settings > Apps > Candy Crush > Storage > Clear Cache.
Log out and back in – Open the game, go to Settings, log out of your account, then log back in.

If none of these steps work, let me know what device you’re using, and I’ll be happy to help further!