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Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
O dinheiro sai da conta, mas os "créditos" não chegam.
Hi @tikazu, and welcome to the Community 😊
Sorry to hear you’re having trouble with your in-game purchase. If the money has left your account but you haven’t received the items (like Gold Bars or boosters), don’t worry, Player Support can help you get this sorted!
Here’s what to do:
📌 Need help finding your Game ID? 👉 Click here for a guide
Please be sure to include any receipt or payment confirmation if you have it as it will speed things up!
Let us know how it goes, and we’re here if you need more help! 💜
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
