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REDEEMED 2 GIFT CARDS AND WONT TRANSFER TO MY GAME

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Magic06
Magic06 Posts: 3

Level 1

I am on iOS and signed in with Apple ID. The directions state to redeem and gift card and not lose progress, sign out, create a king account and then log back in. Then sign into the website and redeem them. I did that and the gold bars never transferred to my game account. This is so difficult now knowing you have to use a King account for that stuff.

Answers

  • Magic06
    Magic06 Posts: 3

    Level 1

    my ID is 15592191965

  • PummyRaj
    PummyRaj Posts: 46,733

    Hello @Magic06🤗 A Warm Welcome to the King Community!

    I am sorry to hear about the issue in your game!

    Please contact the King Player Support team directly from the game App following below steps👇

    1. Click on the Pink Cogwheel located in the top right corner of the game map screen;
    2. Click on the ? icon located in the window that pops-up ("Settings");
    3. Under "Popular Topics", select "Purchases" and click on it;
    4. Click on the first article — "Gift Cards FAQ";
    5. You should find the information on how to report the issue over there!

    If you need further assistance, please type below🍫🍬🍫

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